Data Security Last updated: January 2026

Ace 55 Privacy Policy — How Your Information Is Protected

This page clearly explains how we use the information you share with us while using Ace 55, and how we keep it private — no complex legal language, just straight talk.

🔒
256-bit SSL
Fully Encrypted
🚫
No Third Parties
Data never sold
🗑️
Right to Erasure
Request at Any Time
📋
Transparent Policy
No hidden terms
Identity Information

Name, email, phone — we only collect what's necessary.

Payment Information

Card or MFS numbers are not stored on Ace 55's servers.

Location Data

IP addresses are used solely for security verification.

Device information

Device information is collected during app use for performance purposes.

Usage patterns

Analysing which games or bets take more time — to improve your experience.

Cookie information

Essential cookies are used to keep the site running smoothly.

Ace 55's Commitment: Your personal information matters to us. Under this Privacy Policy, we ensure your data is used only for its intended purpose and never misused.

01What Data We Collect

Various types of information are collected when you register and use Ace 55. Details are outlined below:

Data type What Data We Collect Why We Collect It
Identity Information Name, date of birth, NID number, address For KYC verification and age confirmation
Contact information Email, mobile number Account Verification & Support
Financial Information MFS number (bKash/Nagad/Rocket), transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser information, device ID Security & suspicious activity detection
Usage Data Game history, bet history, session duration Service Improvement & Personalized Experience

02Why We Collect Your Data and How We Use It

Ace 55 uses your data only for specific, defined purposes. We never collect data unnecessarily, and we never use it beyond the purpose for which it was originally collected.

  • Account Management: For registration, login, and updating your profile information.
  • Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
  • Fraud Prevention: To detect duplicate accounts or suspicious transactions.
  • Legal Obligation: To meet regulatory compliance requirements.
  • Service Improvement: To analyze and improve the user experience.
  • Marketing: With your consent, we may send you relevant offers — and you can withdraw that consent at any time.

03How your data is kept secure

Ace 55 uses industry-standard technology to protect your data — security is ensured not just through technology, but also through our staff and internal processes.

  • 256-bit SSL/TLS Encryption: Every data exchange is fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for logins and withdrawals.
  • Firewall & DDoS Protection: Advanced systems in place to prevent external attacks.
  • Real-Time Fraud Monitoring: Unusual activity is flagged automatically.
  • Employee Access Controls: Only authorised staff can access data on a need-to-know basis.
  • Regular security audits: Regular audits conducted by third-party experts.

You also have a responsibility: Use a strong password and never share your account credentials with anyone. If you notice anything suspicious, contact Ace 55 Support immediately.


04Sharing Data with Third Parties

Ace 55 never sells your personal information. However, in certain circumstances, some data may be shared with third parties:

  • Payment processors: For processing payments via bKash, Nagad, and Rocket.
  • Game Providers: Shared with Evolution Gaming and SA Gaming for game operations — limited to anonymized statistics only.
  • Legal Authority: Disclosure is mandatory when required by a legal order or investigation.
  • Fraud prevention agencies: Limited data shared to combat industry-wide fraud.

Your consent will be obtained before sharing your data with any third party for reasons beyond those listed above. These third parties also operate under their own privacy policies.


05Cookies & Tracking Technologies

Ace 55 uses cookies on its website and app. A cookie is a small file stored on your device that helps improve your site experience.

  • Essential cookies: Required for the site's core functions. Disabling these will prevent the site from working properly.
  • Functional cookies: Remembers your preferences (language, theme).
  • Analytics cookies: To understand which pages are most visited — on an anonymous basis.

You can manage cookies through your browser settings, though disabling them may affect certain features.


06Data Retention Period

Ace 55 does not store your data indefinitely. Each type of information has a defined retention period:

  • All profile information is retained for as long as your account remains active.
  • After account closure, data is retained for a maximum of 5 years as required by legal obligations.
  • Transaction records are retained for up to 7 years in accordance with financial regulations.
  • Marketing data is deleted as soon as consent is withdrawn.
  • Cookies are deleted automatically at the end of a session or when their set expiry period is reached.

07Your rights

As an Ace 55 member, you have specific rights regarding your personal information. You can exercise these rights at any time:

  • Right to access: You can ask Ace 55 what information we hold about you.
  • Right to rectification: You can request corrections to any inaccurate information.
  • Right to erasure: You may request deletion of your data where there is no legal obligation to retain it.
  • Right to Data Portability: You may request a copy of your data.
  • Right to restrict processing: You can request that we stop using your data for specific purposes.
  • Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights Help Center Get in touch. We'll respond within 30 business days.


08Protection of Minors' Data

Ace 55 does not serve anyone under 18 and does not knowingly collect data from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed. Parents or guardians concerned about their child's data being held by Ace 55 Help Center Let us know.


09Privacy Policy Updates

Ace 55 may update this Privacy Policy as needed. For significant changes:

  • Advance notice will be sent to your registered email.
  • The last updated date at the top of this page will reflect any changes.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you object to the updated policy, you will have the option to close your account.

10Contact us

For any privacy-related questions or concerns, contact us directly. We typically respond within 48 hours.

Email
support@ace55.im
Live Chat
Active 24/7
Response Time
Usually 48 hours

Your Data Rights at a Glance

What you can do as an Ace 55 member

1
Right to Access

You can request a full list of the data we hold about you at any time.

2
Right to rectification

If any name, number, or other detail is incorrect, submit a correction request.

3
Right to Erasure

You may request deletion of your data unless retention is required by law.

4
Data Portability

You can request a copy of your data at any time — we'll send it right over.

5
Right to Opt Out of Marketing

You can opt out of promotional emails or notifications at any time.

6
Right to lodge a complaint

If you run into any issues, reach out to our support team directly — we'll get it sorted.

Why your data is safe with Ace 55

Protected on Two Fronts — Technology & Policy

Bank-Grade Encryption

Every connection is encrypted with 256-bit SSL — your data is completely unreadable to hackers.

Two-step security

OTP verification at login and payment — keeping your account secure even if your password is compromised.

Payment Details Not Stored

BKash/Nagad numbers or card details are not stored on Ace 55's servers.

Real-Time Monitoring

Unusual logins or transactions are flagged instantly and an alert is sent.

Data never sold

Ace 55 never sells or rents personal information to third parties.

Regular security audits

Independent security experts conduct regular system audits.

FAQs

Most Frequently Asked Questions by Members

Yes, Ace 55 offers betting on over 20 sports alongside cricket, including football, tennis, badminton, and basketball. To bet on football, go to the "Match Odds" section and select football from the sports categories. Major tournaments such as the Premier League, La Liga, and the Champions League are always listed. You can place bets before a match kicks off, or join in with live betting while the game is in progress — live odds update in real time. On mobile, head to the Match Odds page, select your preferred sport and match, enter your stake, and confirm.

After logging in to Ace 55, click on "My Account" or the profile icon. You'll find two separate sections: "Betting History" and "Transaction History". Betting History shows the date, match name, bet type, amount, and result. Transaction History contains the time, amount, and status (successful/pending/cancelled) of all deposits and withdrawals. Use the filters to look up records for a specific date. If you can't find an older transaction, contact the Help Center and the Ace 55 support team will be able to assist you.
🔐

Your privacy is our responsibility

Play in a safe and transparent environment. At Ace 55, your data is always in your hands.

18+ · SSL secured · Data never sold

বাংলা